another rant  

Monday, June 26, 2006



Ok, since I'm already ranting about customer service, let's add one more to the list. Applebees. We went to Applebees this weekend for lunch. Now I normally don't mind Applebees. Some of the food has gone downhill over the years (namely the meat and bland vegetables), but it's not bad.

So we went and Matt and I ordered an appetizer and our meal. And we waited, and waited. And then our meals came out. No appetizer. I stopped our waitress and asked her about our appetizer and her response was, "Oh, it hasn't come out yet?" You're our waitress. Shouldn't you know?

So she tells us it'll be 2 minutes and asks us if we still want it. Matt does, so we say yes. We eat our meals. I finish and Matt's just about finished when the appetizer comes out. Ok. Well, at least we got it, right?

Then when the waitress brings out our checks we notice that the appetizer isn't on the bill. So we thought, great, the waitress realized she made a mistake and didn't charge us for the appetizer. So we pay and the guys that are with us pay (on separate checks). We get back our receipts and we were both charged the exact same amount. Now when the bills came out they were two separate amounts, but sometime between when the waitress took our bills and came back their bill went up by about 6 or 7 dollars.

So they work that out with the waitress and she comes back and gives them the correct change. Then she produces a new bill for us and tells us that she forgot to charge us for the appetizer and that's why there was a bill mixup. Huh? So we had to tear up the bill we already paid and repay for the check with the appetizer. I'm pretty pissed and I let the waitress know it (she was snotty). Not because of the appetizer because ok, if you want to be technical we should pay for it and that's fine (but forget about a tip because the service was horrible), but her explanation made no sense. She obviously charged the same amount to both of us and it was a mistake. But instead of admitting she made a mistake she decided to charge us for the appetizer.

Anyway, the manager came by and to her credit she did try to make things up to us. But $10 off on the back of a card for a restaurant I don't want to go back to isn't much use to me or Matt.

Anyway, just so you think I'm never satisfied, here's a list of places that I think offer excellent customer service:

Amazon
Overstock.com
TigerDirect
J Alexander's
Adrian's Cafe

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4 comments: to “ another rant

  • Venjanz
    Tuesday, June 27, 2006 at 12:02:00 AM CDT  

    Hey, what about the great service of Godfather's Pizza "delivery"? Come on, you have to give some props to them.

  • ordinarygirl
    Tuesday, June 27, 2006 at 10:29:00 AM CDT  

    I forgot about that. It wasn't quite as bad, but yeah, pretty bad.

    If you don't bring the whole order and you don't have the ability to refund the money I've already paid for it, then you are going to have to bring the remaining order back out. It's not Digiorno.

  • encephalophone
    Sunday, July 2, 2006 at 11:28:00 AM CDT  

    I have hated Applebees for many years now, and whenever I give them one more chance, they manage to piss me off. Usually because of lousy service. I've sworn them off for good now, but for a different reason. I mean, who would want to hear the LONG version of "Disco Inferno" during dinner? I didn't even know there was one. It must have been 20 minutes long! It might seem like a small thing, but believe me, after 20 minutes of "burn, baby, burn!", you'll want to burn the place down, baby.

  • Jantis
    Monday, July 10, 2006 at 3:44:00 PM CDT  

    Yeah, and they don't even have apples! Damn them! Damn them to an eternal Hell filled with apples!

    At least in a small group you still have the power of "the tip". The worst is when you are with a large group, and the place auto-includes a tip, and they still give you lousy service.

 

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