on more positive thoughts
Friday, July 07, 2006
(Apologies if this is a bit dry, but this is my third time typing this and I'm getting a big irritated with Blogger losing my drafts. I should have copied to Notepad.)
I've posted quite a bit about poor customer service lately. I've listed a few places that have given me exceptional customer service, but I've never told any stories behind it. In an effort to be more positive...
A few months ago I went to meet a friend at Adrian's Cafe for lunch. He emailed me that he couldn't make it, but email was on the fritz and I didn't get the email. After a while, feeling like I had been ditched, I went ahead and orderd. Adrian's is cafeteria style where you go through a line and pick what you want. They're known for their sandwiches, which they make on the spot with fresh (and very delicious if very thick) bread.
It wasn't until I got to the cashier that I noticed the "Cash Only" sign. I only had a few dollars on me. I blushed and asked if I could take items off my order, but the cashier, who I think was also the owner or manager, asked me how much I had. I pulled what I had out of my wallet and he said that it was enough and waved me on my way.
I was embarrassed by his generousity. He didn't make a big deal about it, but it is a big deal to me. And I'll likely never forget it either. Now that is good customer service.
Wednesday, July 19, 2006 at 2:02:00 AM CDT
That's awesome! It is so hard to find 'good' in the world, but I think it is simply because the 'bad' is often arrogant. And we know it is rarely the loud that garners the attention, though it is more often deserving.
Thursday, July 20, 2006 at 9:44:00 AM CDT
Oh, venjanz, you're such a kidder.
Dollar coins aren't accepted here in the vending machines. I think it's an anti-Brit conspiracy.
Thursday, March 15, 2007 at 3:13:00 PM CDT
03/15/07:
Maria Palma quotes this post here.
I had no idea until last week when I stumbled into it. I feel very flattered. Thanks, Maria!